Privacy Policy

1. Our Commitment to Your Privacy

At Reliable Home Care for Seniors LLC, we are committed to protecting the privacy and confidentiality of our clients’ personal and health-related information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA).

2. Information We Collect

We collect the following types of information in order to provide safe and effective care:

– Personal Identifying Information (name, date of birth, phone number, address, emergency contacts)

– Health Information (medical history, current conditions, medications, physician details)

– Insurance and Payment Information (long-term care insurance, billing details, payment records)

– Service Preferences (care schedules, personal preferences, family communications)

3. How We Use Your Information

We use your information solely for purposes directly related to your care and our administrative responsibilities, including:

– Creating and updating your care plan

– Coordinating with your physicians, family members, or authorized representatives

– Billing and payment processing

– Communicating important updates about your care

– Complying with legal, regulatory, or insurance requirements

4. How We Share Your Information

We do not sell or rent your personal information. Your information may only be shared:

– With your authorized family members or representatives, as instructed by you

– With your physician(s), insurance provider(s), or facility for care coordination

– With regulatory agencies if required by law (e.g., in cases of abuse, neglect, or emergencies)

– With our employees or contractors who are directly involved in your care and have signed confidentiality agreements

All disclosures are made in accordance with HIPAA and other applicable privacy regulations.

5. Your Rights

As a client, you have the right to:

– Access your personal records and care information

– Request corrections to your information if inaccurate

– Limit disclosures or revoke consent for sharing information (where legally permissible)

– Receive a copy of this Privacy Policy upon request

To exercise any of your rights, please contact our office at (415) 492-2869 or email us at info@reliablehomecareforseniors.com.

6. Security Measures

We use the following methods to protect your data:

– Secure, password-protected systems for electronic records

– Locked filing cabinets for any paper documents

– Confidentiality agreements with all staff

– HIPAA-compliant communication practices

– Routine privacy training for our employees and caregivers

7. Data Retention & Disposal

We retain your records in accordance with California state law and federal regulations. When records are no longer needed, we securely dispose of them via shredding or secure digital deletion.

8. Policy Updates

We may update this policy from time to time. Clients will be notified of material changes, and the most current version will always be available upon request and on our website: (www.reliablehomecareforseniors.com)

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:

Reliable Home Care for Seniors LLC

4040 Civic Center Drive, Suite 200

San Rafael, CA 94903

Phone: (415) 492-2869

Email: info@reliablehomecareforseniors.com